shipping & EXCHANGE POLICY
Thank you for being apart of The Skyscrapers Community.
Our products are made in house and we do our best to ensure consistency and quality. Please read our Shipping & Exchanges FAQ below.
Q: When will I receive my order?
A: Please allow 3 business days to process your order. Your package will be shipped USPS and arrival depends on the option you choose.
Q: Do you offer Refunds or Exchanges?
A: Due to hygiene reasons, we cannot accept exchanges or returns on non-faulty items. Please choose your products carefully.
Q: When is an exchange applicable?
A: If an unused damaged product is reported within 3 days, the item(s) will require a photograph of damages and emailed to Ssmadeinla@gmail.com. After investigation, you may receive an exchange for the same product.
Q: My item(s) arrived damaged, what should I do?
A: Please contact us immediately by emailing ssmadeinla@gmail.com.
Q: I typed in the wrong address and need to change it.
A: Please contact us immediately by emailing us at ssmadeinla@gmail.com. However, once orders are processed, they cannot be canceled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.
Complaints
If you are not happy with the quality of the products or the service you receive from us, please send an email to ssmadeinla@gmail.com
Your feedback is important to us!